Refunds & Exchanges

A refund is only possible in the event you purchased the same item twice. Please note:

  1. Both transactions must have taken place within one (1) calendar month. Why? You are required to submit proof of the transactions by means of providing copies of the transaction details. Linden Lab keep records of transactions for one (1) calendar month only for Basic accounts.
  2. Refund for wrong purchases is not offered. Why? Our products (with the exception of gift cards) have permissions set as “Copy & No Transfer”. That means, you are not able to return the product in order to be eligible for a refund. Our products are always clearly signed in terms of mesh body parts compatibility, transparency issues due to SL glitches etc. Therefore, please do take extra care before you confirm the payment and complete the purchase.
  3. If a demo or tester is available, please make sure to always try it first. If not, our team is always happy to show you the product before you proceed with your purchase.

After taking into consideration the above points, if you still require a product exchange or refund please send a notecard to Nikidemonix Resident as follows:

  • Notecard title:
    • [alme double purchase – (your legacy name)]
  • Notecard content:
    • Your FULL Second Life Name (legacy name; NOT username – e.g. ChloeElectra Resident)
    • Details for both transactions – you can find these on the Second Life website under: My account > Transaction history
    • State if you wish a refund or an exchange with another item (of the same value)

Upon receipt of your notecard, we will review it and get back to you as soon as possible.


Failed Transactions – Inworld Purchases

In case of a failed transaction / delivery please do one of the following:

  1. If you still have any alme. unpacking HUDs in your inventory, please attach one of those and click on the tiny button with a “truck” symbol on it.
  2. If you do not have any alme. unpacking HUDs readily available in your inventory, simply use one of the redelivery terminals placed in our main store or at the event you purchased the item from.

If you are still facing issues, please send a notecard to Nikidemonix Resident as follows:

  • Notecard title:
    • [alme failed transaction – (your legacy name)]
  • Notecard content:
    • Your FULL Second Life Name (legacy name; not username – e.g. ChloeElectra Resident)
    • Transaction details – you can find these on the Second Life website under: My account > transaction history
    • Provide us a brief explanation of the issue e.g. I purchased XYZ item as a gift for my friend named Jane Smith at ABC event and it has not yet been delivered.

Upon receipt of your notecard, we will review it and get back to you as soon as possible.


Failed Transactions – SL Marketplace Purchases

If you purchased an alme. item from our Second Life Marketplace and it did not get delivered, there are a couple of things you can do by yourself before having to contact us.

  1. Please attempt to redeliver the item using the Redelivery option of Second Life Marketplace. Please see the official guidance article from Linden Lab on this.
  2. If you still have any alme. unpacking HUDs in your inventory, please attach one of those and click on the tiny button with a “truck” symbol on it.
  3. If you do not have any alme. unpacking HUDs readily available in your inventory, simply use one of the redelivery terminals placed in our main store.

If the item does not appear in the redelivery terminal, please wait 8 hours before contacting us; Linden Lab itself specifies that your delivery could take up to 8 hours depending on server load. This means also that we cannot use the re-deliver function before 8 hours have passed.

If after this time you still haven’t received your purchase, please check first if you have been billed at all (Linden Lab should refund you automatically if they cannot deliver the item for some reason).

If you are still facing issues, please send a notecard to Nikidemonix Resident as follows:

  • Notecard title:
    • [alme failed transaction – (your legacy name)]
  • Notecard content:
    • Your FULL Second Life Name (legacy name; not username – e.g. ChloeElectra Resident)
    • Transaction details – you can find these on the Second Life website under: My account > transaction history
    • Provide us a brief explanation of the issue e.g. I purchased XYZ item from your SL Marketplace store and it has not yet been delivered.

Upon receipt of your notecard, we will review it and get back to you as soon as possible.

IMPORTANT: if you are in busy mode, you CANNOT receive your item from the Marketplace.


Mesh Body Issues

For Mesh Body Part related issues, please seek assistance from the respective mesh body part(s) creators and/or their CSR(s):

  • Belleza – Creator: Tricky Boucher – secondlife:///app/agent/ed5865df-ea9d-431a-8869-5ab18e7070e8/about
  • Inithium – Creator: inithium – secondlife:///app/agent/ddb71ed6-e231-4894-a766-e5fa3d232ae3/about
  • Legacy – Creator: Meshbody – secondlife:///app/agent/1c3b4c9e-1882-4810-9fc3-cce7897b3238/about
  • Love Momma – Creator: Carrie Tatsu – secondlife:///app/agent/a38d5fbb-192b-4f47-9526-24866800c1f0/about
  • Maitreya – Creator: Onyx LeShelle – secondlife:///app/agent/f280411d-48e5-4e51-8e08-63af7964a73d/about
  • Signature – Creator: Raph Dirval – secondlife:///app/agent/027a8dbf-57b0-4ae8-a796-3926402128f4/about
  • Slink – Creator: Siddean Munro – secondlife:///app/agent/3b33e700-f374-4cc5-acfe-4a19f38b5f04/about

Nails Appliers Compatibility

Belleza, Maitreya, Omega, Slink, SlinkMale and Vista hands.

Please always check the applier compatibility on each vendor, as these may vary!


Mesh Nails Compatibility

Female Belleza Bento, Inithium Kupra, Legacy, Love Momma, Maitreya Bento, Signature Alice and Slink Bento hands.

Please always check the applier compatibility on each vendor, as these may vary!


Custom Work

Limited custom work is available and the pricing/cost depends on the request complexity and availability. Custom work options:
• Custom made HUD using EXISTING nails applier colours
• Nails shininess adjustments (Options: Matte, Gloss, Metallic) EXPERIMENTAL

Please contact ChloeElectra Resident by notecard.


Bloggers & Review Requests

If you are interested in blogging for us, please contact Nikidemonix Resident and check if we are currently looking for bloggers.