If you purchased your item inworld, please read on. Otherwise, please skip to the second part of this article.
In case of a failed transaction / delivery please do one of the following:
- If you still have any alme. unpacking HUDs in your inventory, please attach one of those and click on the tiny button with a “truck” symbol on it.
- If you do not have any alme. unpacking HUDs readily available in your inventory, simply use one of the redelivery terminals placed in our main store or at the event you purchased the item from.
If you are still facing issues, please send a notecard to Nikidemonix Resident as follows:
- Notecard title:
- [alme failed transaction – (your legacy name)]
- Notecard content:
- Your FULL Second Life Name (legacy name; not username – e.g. ChloeElectra Resident)
- Transaction details – you can find these on the Second Life website under: My account > transaction history
- Provide us a brief explanation of the issue e.g. I purchased XYZ item as a gift for my friend named Jane Smith at ABC event and it has not yet been delivered.
Upon receipt of your notecard, we will review it and get back to you as soon as possible.
If you purchased an alme. item from our Second Life Marketplace and it did not get delivered, there are a couple of things you can do by yourself before having to contact us.
- Please attempt to redeliver the item using the Redelivery option of Second Life Marketplace. Please see the official guidance article from Linden Lab on this.
- If you still have any alme. unpacking HUDs in your inventory, please attach one of those and click on the tiny button with a “truck” symbol on it.
- If you do not have any alme. unpacking HUDs readily available in your inventory, simply use one of the redelivery terminals placed in our main store.
If the item does not appear in the redelivery terminal, please wait 8 hours before contacting us; Linden Lab itself specifies that your delivery could take up to 8 hours depending on server load. This means also that we cannot use the re-deliver function before 8 hours have passed.
If after this time you still haven’t received your purchase, please check first if you have been billed at all (Linden Lab should refund you automatically if they cannot deliver the item for some reason).
If you are still facing issues, please send a notecard to Nikidemonix Resident as follows:
- Notecard title:
- [alme failed transaction – (your legacy name)]
- Notecard content:
- Your FULL Second Life Name (legacy name; not username – e.g. ChloeElectra Resident)
- Transaction details – you can find these on the Second Life website under: My account > transaction history
- Provide us a brief explanation of the issue e.g. I purchased XYZ item from your SL Marketplace store and it has not yet been delivered.
Upon receipt of your notecard, we will review it and get back to you as soon as possible.
IMPORTANT: if you are in busy mode, you CANNOT receive your item from the Marketplace.